Hrutuja Wagholikar

Results-driven Insurance Operations professional with 5+ years of experience in client servicing, relationship management, invoicing, fund settlements, and stakeholder coordination within a global insurance brokerage. Experienced in managing high-value client accounts, collaborating with UK brokers, resolving client queries, and ensuring timely financial transactions. Strong communication, analytical, and problem-solving skills with a proven track record of meeting SLAs, building client relationships, and delivering exceptional customer service.

Specialist – Operations - Marsh & McLennan Companies (formerly JLT)

(2021-07)

• Managed relationships with UK brokers and international stakeholders to ensure seamless communication and timely resolution of operational queries.
• Processed and issued invoices for new business, renewals, endorsements, and policy amendments with high accuracy.
• Coordinated fund settlements between clients and insurers while ensuring compliance with internal processes and agreed timelines.
• Managed high-value client accounts while delivering exceptional customer service and building long-term relationships.
• Acted as the primary point of contact for brokers regarding invoicing, settlements, payment status, and operational support.
• Resolved client and broker queries by collaborating with cross-functional teams.
• Consistently achieved SLA and TAT targets while maintaining high quality standards.
• Prepared MIS reports and operational dashboards for management reporting.
• Supported process improvement initiatives to improve efficiency and reduce turnaround time.
• Cross-skilled across multiple UK and European portfolios to ensure business continuity.
• Mentored new team members on operational processes and quality standards.

MBA - Finance - Bharati Vidyapeeth Deemed University (2023 - 2025)

BMS - Finance - D.G. Ruparel College