Humaira Banu

Detail-oriented and highly analytical professional with experience at global organizations such as Amazon. Skilled in catalog management, business reporting, process improvement, and cross-functional collaboration. Proven track record of driving operational efficiency, enhancing customer experience, and supporting business growth. Seeking to contribute to a Dubai Associate Program to develop leadership skills and deliver measurable business impact.

Catalog Associate at Amazon (2022-08 – 2024-03)

• Reviewed and validated Amazon catalog content, ensuring adherence to quality standards and improved customer experience.
• Analyzed daily, weekly, and monthly operational reports to track KPIs and identify improvement opportunities.
• Coordinated with internal teams to resolve catalog discrepancies and enhance workflow efficiency.
• Maintained and updated Standard Operating Procedures (SOPs) and suggested improvements based on operational insights.
• Supported onboarding of new processes to meet business needs.

Relationship Executive Intern at HealthPlix (2020-10 – 2021-02)

• Managed sales pipeline, client follow-ups, and lead closures, contributing to a 35% increase in client base.
• Maintained customer data for performance tracking and analysis.
• Provided post-sales support to ensure customer satisfaction and long-term retention.

Business Development Executive at Krackin (2020-12 – 2021-01)

• Implemented CRM protocols to improve sales tracking and forecasting, increasing efficiency by 25%.
• Generated over ₹1,80,000 in revenue through up-selling and new client acquisition.
• Expanded customer base by 50% through referral networking and cross-selling.
• Managed high-volume communication: 45+ outbound and 75+ inbound calls daily.

Marketing & Content Writer at Mobby Park (2020-07 – 2020-10)

• Created researched content and feature articles on trending topics.
• Assisted marketing teams with website optimization and social media promotion.

Bachelor of Business Administration in BBA – Jyoti Nivas College Autonomous (2022)