I. Anbu Thamizh

Dedicated and results-oriented professional with expertise in client management, customer support, and denial management. Proficient in handling client interactions, analyzing reports, and ensuring compliance with quality standards. Strong leadership, communication, and problem-solving abilities, complemented by a passion for continuous learning and professional excellence.

Client Partner – Denial Management - Access Healthcare Pvt Ltd

(2021-12 - 2024-03)

• Manage outbound communications with US clients to obtain denial information.
• Analyze denial data, compile reports, and update Athena software.
• Ensure adherence to daily targets and maintain a minimum call quality of 85%.
• Collaborate with team leads to identify and rectify errors, optimizing performance.
• Maintain and document daily operational activities for process transparency.

Customer Support Associate – Vodafone Voice Process - Tech Mahindra

(2012-03 - 2013-11)

• Provided exceptional inbound and outbound customer support.
• Led a team of 10-15 associates, ensuring service excellence.
• Maintained an Average Handling Time (AHT) of ≤120 seconds.
• Conducted training sessions to enhance product knowledge and customer engagement.
• Improved customer satisfaction (C-SAT) and upheld high-quality standards.

Master of Business Administration - MBA - Alagappa University (2020 - 2022)

Bachelor of Computer Application - BCA - Tamil Nadu Open University (2017 - 2019)

Diploma in Computer Engineering - Computer Engineering - Sri Nallalaghu Polytechnic College (2006 - 2009)