Hritik Raj

Microsoft 365 Administrator and Exchange Messaging Admin with 2 years of hands-on experience managing enterprise M365 and Azure environments. Proficient across the full M365 stack — Exchange Online, SharePoint Online, Teams, OneDrive, and Azure Entra ID. Experienced in implementing security policies, managing Administrative Units for scoped tenant access, automating tasks via Microsoft Graph PowerShell, and ensuring compliance through Microsoft Purview.

Strong track record of managing full user lifecycle for US and EU-based enterprise clients, creating SOPs, and consistently meeting SLA targets.

Engineer – Cloud & Infrastructure Services at LTM (formerly LTIMindtree) (2024-07 – Present)

• Administer the Microsoft 365 environment across Exchange Online, SharePoint Online, Teams, OneDrive, and Azure Entra ID — ensuring smooth operation, security, and availability for US and EU-based enterprise clients
• Manage full user lifecycle — onboarding, offboarding, account provisioning, license assignment, permission and group management across Azure Entra ID and Microsoft 365 Admin Center
• Create and manage Administrative Units (AUs) in Azure Entra ID to delegate scoped admin access and manage tenant administration effectively
• Administer Exchange Online as Messaging Admin — manage mailboxes, shared mailboxes, DLs, room & resource mailboxes, mail flow rules, email forwarding, spam & phishing quarantine, and mailbox restores
• Place and manage mailbox litigation holds and retention policies; retrieve and analyse Microsoft Purview audit logs for compliance monitoring and incident investigations
• Implement and manage security policies including Conditional Access (geo-based access restrictions) and MFA policies, integrating MFA enrollment into the automated user onboarding workflow
• Automate administrative tasks using Microsoft Graph PowerShell (MgGraph), Exchange Online PowerShell, and AzureAD modules — bulk user creation, license assignment, and report generation
• Monitor system performance, troubleshoot application and access issues, perform log analysis, and escalate to senior engineers when required
• Manage and resolve incidents and service requests via ServiceNow, consistently meeting SLA targets and following escalation workflows
• Create and maintain SOPs, document configurations, troubleshooting procedures, and changes — contribute to internal knowledge base with technical notes and resolution guides

Bachelor of Science in Information Technology – St. Xavier's College, Ranchi (2021 – 2024)