Ilambharathi N

Business Development and Operations professional with 14+ years of experience in the Integrated Facility Management (IFM) industry, with progressive experience across EHS, PAN India operations, P&L management, client relationship management and business development. Experienced in driving service quality, KPI/SLA performance, client MIS, commercial management, organic growth, new-logo acquisition, market expansion and strategic business development.

Business Development Manager - UPSPL Integrated Services Private Limited

(2025-01)

• Drive new business acquisition, market expansion and revenue growth across targeted industrial and manufacturing segments.
• Added new business with approximately ₹1 Cr monthly MBV during FY 2025–26.
• Build and manage the complete BD pipeline from prospecting and account mapping through client meetings, requirement analysis, proposals, commercial negotiation and closure.
• Identify and develop new logos across Automotive, Electronics, Tyres & Rubber, General Engineering, Food & Beverage, Pharma, Chemicals and other industrial sectors.
• Conduct market and competitor analysis covering competitor positioning, service offerings, pricing approaches, strengths, weaknesses and market opportunities.
• Identify white-space opportunities, new geographical markets and emerging outsourcing opportunities to expand company presence.
• Develop relationships with plant heads, facility heads, engineering heads, HR, procurement and senior management to create new opportunities.
• Drive organic growth and cross-selling within existing accounts and support expansion into additional IFM services.
• Work with Operations and Technical teams on customized IFM solutions, proposals and commercial offers; support handover of won business into operations.

Operations Manager - UPSPL Integrated Services Private Limited

(2023-01 - 2024-12)

• Managed operations and client relationships for a business portfolio of approximately ₹3 Cr with accountability for service delivery, client satisfaction and commercial performance.
• Managed P&L performance including revenue, Gross Profit (GP), manpower cost, operating expenses and account profitability.
• Ensured quality of services through operational reviews, KPI/SLA monitoring, audits, corrective actions and continuous improvement.
• Conducted client MIS and performance review meetings covering KPIs, service gaps, improvement plans and action trackers.
• Managed billing, invoice submission and payment collection in coordination with internal finance teams and clients.
• Strengthened client relationships through proactive issue resolution and service improvement; identified organic growth and account-expansion opportunities.

Safety Manager – PAN India - UPSPL Integrated Services Private Limited

(2019-01 - 2022-12)

• Managed and coordinated EHS activities across 90+ sites PAN India, supporting safe operations, statutory compliance and client requirements.
• Implemented and supported ISO 45001:2018 and ISO 9001 systems, including documentation, internal audits, corrective actions and certification readiness.
• Conducted site EHS audits and assessments; identified gaps, tracked corrective actions and verified closure.
• Planned and coordinated Safety Committee Meetings (SCM) and Monthly Review Meetings (MRM), including safety performance reviews, incidents, risks and MOM action closure.
• Developed Safety Champions at sites through focused training, employee engagement, toolbox talks and behavioural safety initiatives.
• Planned and coordinated 52-week and risk-based HSE training programs covering HIRA, emergency preparedness, fire safety, PPE, work permits and safe systems of work.
• Reviewed Method Statements, Risk Assessments and Pre-Task Analysis (PTA) for maintenance and shutdown activities; supported incident investigation and root-cause analysis.
• Supported HIRA, EPRP, ERT training, mock drills, SAP EHS, EHS MIS/reporting and statutory documentation.

EHS Senior Executive - Compass Maintenance Group - Cognizant MEPZ, Tambaram

(2015-01 - 2019-11)

• Supported OHSAS 18001/ISO 45001 and ISO 14001 certification activities, audits and corrective-action closure.
• Maintained SAP records and EHS documentation covering hazardous waste, medical reports, incidents, HIRA and compliance requirements.
• Conducted equipment and firefighting inspections, toolbox talks, DSM, training programs, internal audits and permit audits.
• Reviewed Method Statements, Risk Assessments and PTA; updated HIRA/EPRP based on incidents and near misses.

Engineer Safety - GSH Maintenance Group - Ford India Ltd.

(2013-03 - 2015-12)

• Conducted safety inspections, firefighting-equipment audits, risk assessments, toolbox meetings and internal audits.
• Maintained safety records, checklists and corrective-action tracking; supported OHSAS/ISO audit activities.
• Coordinated safety training, emergency preparedness, ERT activities and incident reporting.

Safety Officer – HSE & MIS - McLellan c/o Flextronics Pvt. Ltd. - Sunguvarchathram

(2012-01 - 2013-03)

• Prepared daily, weekly and monthly HSE & MIS reports covering incidents, near misses, inspections, audits, training and corrective actions.
• Prepared HSE performance reports for management and client review and maintained records for MRM, SCM and ISO audits.
• Maintained MIS records for HSE compliance, training, safety inspections, incidents, corrective actions and statutory documentation.
• Supported utility operations and preventive maintenance planning for chillers, AHU, cooling towers, compressors, motors, pumps, exhaust systems, WTP and STP.

B.Sc. - Fire and Industrial Safety

Diploma - Fire and Safety