Imran Baig

Dynamic hospitality and operations leader with over 19 years of diversified experience spanning multi-property hotel & resort operations, aviation leadership, luxury guest engagement, fine-dining management, and training entrepreneurship. Recognized for operational excellence, crisis leadership, people development, and delivering elevated guest experiences across hospitality, aviation, and premium service environments. Currently managing 3 hotels, 4 standalone restaurants, 1 resort, approximately 150 operational keys, and a workforce of nearly 250 personnel across diversified hospitality operations.

Proven expertise in managing integrated hospitality ecosystems including luxury resorts, pilgrimage hotels, hill-station properties, rooftop dining destinations, banquets, and large-scale guest operations. Brings a unique blend of hospitality management, aviation precision, operational discipline, public speaking, and leadership development capabilities.

General Manager / Multi-Property Operations Head at NAMASTAY Hospitality Pvt. Ltd. (2023-08 – Present)

• Directed operations across resort, pilgrimage, and hill-station hospitality assets
• Led a 25-acre experiential resort near Nagpur featuring 30 rooms, swimming pool, adventure activities, and premium guest experiences
• Managed large-scale hospitality operations and catering services for up to 2,500+ guests
• Oversaw a 75-room Bodhgaya hotel with restaurant and banquet facilities catering to pilgrimage tourism
• Supervised hospitality operations ensuring service excellence, operational efficiency, and elevated guest satisfaction

General Manager / Operations Head at BTPINN Hotel and Resorts Pvt. Ltd. (2022-09 – 2023-07)

• Managed a 10-acre integrated hospitality resort with cottages, villas, dormitories, and restaurant facilities
• Oversaw hospitality catering operations for approximately 100–350 guests
• Managed recreational infrastructure including cricket & football turfs, swimming pool, and outdoor entertainment experiences
• Curated guest engagement through movie screenings, music events, and leisure hospitality activities
• Directed day-to-day operations across guest services, F&B, housekeeping, and maintenance functions

General Manager at De Mantini Lounge Pvt. Ltd. (2021-06 – 2022-08)

• Managed one of Nagpur's premium rooftop multi-cuisine fine-dining destinations spread across approximately 5,000 sq. ft.
• Oversaw guest relations, staffing coordination, reservations, and F&B service excellence
• Maintained premium hospitality standards focused on customer experience, ambiance, and quality

Founder & Director at Global Aviation Paradise (2019-01 – 2021-05)

• Founded and led a cabin crew training institute focused on grooming future aviation professionals
• Conducted seminars, presentations, interview training, and career counseling programs
• Delivered training in communication, etiquette, confidence building, posture, grooming, and professional presentation
• Mentored aspiring aviation professionals through structured training and leadership development initiatives

Cabin Manager – In-flight Services Leadership at Jet Airways (India) Ltd. (2006-06 – 2018-12)

• Led multicultural inflight teams in a Six Sigma-driven aviation environment requiring operational precision and safety compliance
• Managed onboard medical emergencies and emergency-response coordination during critical situations
• Delivered premium guest experiences to passengers from diverse geographies, cultures, and socio-economic backgrounds
• Collaborated with international aviation teams from Abu Dhabi, Singapore, and global sectors
• Demonstrated leadership in high-pressure operational environments

PGDM in Marketing – Symbiosis, Pune

B.Tech. in Hotel Management & Catering Technology – Tirpude College of Management, Nagpur University