Imran Khan

Detail-oriented professional with over 1 year of experience in Quality Assurance (QA) operations, database management, and structured data processing within large-scale product environments. Demonstrated expertise in managing complex, multi-source data entry workflows, maintaining data integrity, performing data validation and error correction in live production databases, and generating compliance and audit documentation. Proficient in Microsoft Excel (advanced functions, data analysis, and reporting) and, validation, reconciliation, and performance reporting.

Proven track record of ensuring 100% regulatory compliance, maintaining high data accuracy standards, and supporting operational excellence through process optimization and quality control measures.

Sr. Quality Support Engineer - OnePlus Pickup Drop Service Project - Delhi

(2021-01 - 2025-12)

• Conducted functional, regression, and validation testing across multiple hardware and software builds to ensure product quality and compliance with release standards.
• Developed and executed test cases, test scenarios, and test plans based on product requirements and business specifications.
• Conducted Root Cause Analysis (RCA) for critical customer-reported issues and provided corrective and preventive action recommendations.
• Validated bug fixes and performed regression testing to ensure issue resolution without impacting existing functionality.
• Maintained comprehensive test documentation, defect reports, and quality metrics to support project tracking and audit requirements.
• Participated in sprint planning, daily stand-up meetings, and defect review sessions to ensure the timely delivery of high-quality releases.
• Performed device compatibility, performance, and stability testing across multiple device variants and operating system versions.
• Monitored key quality metrics and prepared detailed reports on defect trends, test coverage, and release readiness.
• Supported New Product Introduction (NPI) activities, including test execution, validation, and quality assurance processes.
• Ensured compliance with organizational quality standards, testing procedures, and regulatory requirements.
• Assisted in process improvement initiatives by identifying testing gaps and recommending enhancements to quality assurance workflows.
• Provided technical guidance and training to new team members on testing methodologies, ESD testing tools, 6S practices, and quality processes.

Quality Support Engineer - OnePlus Quality Support Team - Delhi

(2025-01)

• Performed device testing and validation across multiple hardware/software builds using ADB and Logcat, while tracking defect life cycles, regressions, and test execution results.
• Analyzed user-reported issues from community platforms and converted them into structured bug reports, identifying critical OS issues and supporting product quality improvements.
• Provided technical support to over 110 service centers, resolving complex hardware and software issues, including LOD, network failures, overheating, battery swelling, and motherboard defects.
• Managed technical escalations, performed remote diagnostics using logs and diagnostic tools, and ensured compliance with DOA, FOC, warranty, CID, and SN binding policies.
• Guided field engineers on advanced troubleshooting, firmware flashing, and repair procedures while monitoring key service KPIs, including TAT, resolution rates, and repeat repair ratios.
• Conducted technical audits, root cause analysis (RCA), and training sessions to improve service quality, reduce repeat failures, and enhance engineer performance.
• Supported new product introductions (NPI) by delivering technical training, ensuring service readiness, and coordinating repair procedures and spare part availability.
• Monitored and improved service KPIs like resolution rate, repeat repairs, and TAT performance.

10th - U.P Board Aligarh

12th - U.P Board Aligarh

BCA - Bachelor of Computer Application - CCS UNIVERSITY (2018-01 - 2018-12)