Imran Syed

Experienced IT service management consulting, specialized in helping organization of all types and sizes to design, implement & develop IT service management capabilities/processes and solutioning with current digital and next gen service management.

In my tenure successfully lead service operations, service delivery and successful key transition projects, service improvements, stakeholder management, onboarding of services, ITSM tooling and integration solution, end to end user experience journey mapping, practicing agile.

• Responsible for the implementation and the effective and efficient execution and usage of the Integrated Service Management processes (ISM) and frameworks of GbS (global business Services) within the Shared delivery units (SDUs) & multiple suppliers.
• Lead and participate in IT service management and IT process optimization activities.
• Responsible for transition from current SM process to SIAM framework considering the current engagement
• Shape, innovate, improve the standard processes across multiple Shared delivery Units
• Designing and implementing ITIL-based processes
• Delivering Process training
• Implementing a Continual Process Improvement approach
• Carrying out process-compliance audits
• Helping implement new IT Service Management tools
• Managing IT projects in the following areas: Service Improvements, Sarbanes Oxley (SOX), Knowledge Management, ICF controls, represent from process end for SSAE16/Pwc audits

B.TECH(JNTU) - Bachelor of Engineering and Technology in Computer sciences

Recent certifications – ITIL V4 foundation certified and PRINCE 2