Inayat Ph

Data and Operations Associate with experience interpreting data across multiple client accounts to inform business decisions and support cross-functional teams including Operations and Compliance through accurate reporting. Skilled in SQL, Python, Power BI and Excel, with a track record of identifying data discrepancies before they reach downstream stakeholders.

Associate, Operations & Data - Sutherland Global Services

(2024-06 - 2026-07)

• Partnered with Operations Managers and cross-functional teams to gather reporting requirements and define the KPIs used for business decisions.
• Validated and mapped employee leave data from 5+ client accounts, including Amazon's U.S. warehouse operations using Salesforce-based Dali and USC, catching Inconsistencies before they reached downstream reporting and keeping data accuracy above 99%.
• Reviewed client interaction data with operations and compliance teams, surfacing recurring issues that led to 3 workflow changes and fewer repeat complaints.

Data Analyst Intern - OFSYS

(2025-12 - 2026-06)

• Automated Excel reporting workflows using Power Query, cutting manual reporting effort by about 40% and speeding up delivery of recurring stakeholder reports.
• Designed and built interactive Power BI dashboards using DAX and data modelling, leveraging Python (Pandas, NumPy) to clean, transform, and validate data for accurate KPI reporting.
• Wrote optimized SQL queries to extract and analyse operational data.

B.Sc. - Computer Science - University of Calicut (2019 - 2022)

Data Science Program - Luminar Techno lab (2023-05 - 2023-12)