Indira Laishram

Dynamic and customer-focused professional with experience in the hospitality industry, seeking to leverage my strong communication skills, problem-solving abilities, and passion for delivering exceptional customer service in a cruise crew role. Eager to contribute to a team-oriented environment, ensuring passenger safety, comfort, and satisfaction while representing the cruise industry with professionalism and enthusiasm.

Hostess - Travancore Tasties private Ltd. - BIC, Bangalore

(2026-01)

• Welcomed guests and ensured a seamless experience.
• Assisted with check-ins to the table.
• Handling and taking reservations for guests through calls.

Guest Relations - Blue Serene Resort - Thrissur, Kerala

(2023-04-18 - 2025-06-10)

• Welcomed guests and ensured a seamless experience.
• Assisted with check-ins, check-outs, and special requests.
• Handled VIP guests and loyalty program benefits.
• Resolved complaints and ensured service recovery.
• Coordinated events and resort activities.

Guest Service Associate - Hotel Niya Regency - Thrissur, Kerala

(2022-04-10 - 2023-04-12)

• Greeted guests and provided excellent customer service.
• Assisted with check-ins, check-outs, and room inquiries.
• Handled guest requests and resolved complaints promptly.
• Coordinated with housekeeping and other departments for smooth operations.
• Provided information on hotel services, amenities, and local attractions.

Bachelor of Science - Under Manipur University (2020)

Higher Secondary - Central Board of Secondary Education (2016)