Program Manager
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Seasoned Program Manager with 12+ years of experience driving digital transformation and operational excellence across e-commerce, consulting, and manufacturing sectors.
As a Program Manager at Amazon, I lead strategic transformation initiatives for the Seller Experience pillar, orchestrating innovative solutions that impact millions of global sellers. Leveraging data-driven methodologies and predictive analytics, I've pioneered multiple high-impact programs delivering substantial operational excellence and seller satisfaction improvements. Through strategic process redesign and innovative solutions, I've delivered 60% improvement in issue resolution time, $1.5M+ in operational cost savings, 20% reduction in repeat contacts and 15% enhancement in seller satisfaction metrics
During my tenure as a Business Consultant at Tata Consultancy Services, my responsibilities included responding to customer proposals with an average deal size of 10-25 Mn USD, consistently exceeding customer-defined timelines. I played a pivotal role in engaging with clients through solution presentations and techno-functional discussions. Working closely with business stakeholders, I translated client needs and priorities into sustainable solutions.
This experience allowed me to gain a deep understanding of various industries and sectors while creating impactful marketing collateral for key stakeholders across the organization.
My journey at Larsen & Toubro Limited was marked by my extensive involvement in end-to-end project and supply chain management. Leading the progression of manufacturing operations, I engaged with key stakeholders and technical teams to ensure successful project initiation, planning, monitoring, and perfect order fulfillment. My proactive cost control measures resulted in an average savings of 10%.
Acting as the single point of contact for the procure-to-pay (P2P) cycle of raw materials and bought-outs, I expedited outsourcing components, ensuring timely project delivery. My time at L&T allowed me to refine my project management and supply chain skills while delivering tangible results.
MBA from Indian Institute of Management - one year full time residential program has a built in manufacturing focus that helps to appreciate an industry’s metamorphosis in competitive times. The course is being conducted jointly by 3 premier institutes of India viz. IIM Calcutta, IIT Kanpur and IIT Madras.
