Insha Kulsum

Dedicated Customer Support Associate with 3+ months of experience in voice support. Skilled in handling inbound and outbound calls, resolving customer queries, and ensuring customer satisfaction. Strong communicator with the ability to build rapport, solve problems efficiently, and work effectively in a remote environment.

TELECALLER – CUSTOMER SUPPORT ASSOCIATE - FUTWORK - Ambur, Tamil Nadu, India

(2024-05 - 2024-07)

• Handled inbound and outbound customer calls to provide information and support.
• Resolved customer queries effectively and ensured high customer satisfaction.
• Assisted customers with product/service-related inquiries and complaints.
• Maintained accurate records of customer interactions and call details.
• Demonstrated effective communication and active listening skills.
• Followed company policies and procedures to ensure quality service.

BACHELOR OF COMPUTER APPLICATION - BCA - University of Madras, Institute of Distance Education, Chepauk, Chennai (2023 - 2025)

HIGHER SECONDARY - T Abdul Wahid Matriculation Higher Secondary School (2021 - 2022)

SSLC - T Abdul Wahid Matriculation Higher Secondary School (2019 - 2020)