Insona Biswal

Jewellery retail professional with 10+ years of experience in premium brands, specializing in showroom operations, sales growth, team handling, inventory control, and customer relationships. Currently working as Assistant Store Manager at ORRA Fine Jewellery, Vadodara.

Assistant Store Manager - ORRA Fine Jewellery - Vadodara

(2024-01)

• Managing complete showroom operations in absence of Store Manager
• Setting sales targets and monitoring daily, weekly, and monthly performance
• Handling high-value customers and resolving customer complaints with satisfaction
• Preparing daily and monthly reports as per company standards
• Supervising inventory management, stock reconciliation, and audits
• Training, mentoring, and motivating sales staff for improved performance

Floor Manager - Reliance Jewels - Vadodara

(2019-01 - 2024-01)

• Managed showroom floor operations and team productivity
• Conducted daily briefings and weekly meetings for sales updates
• Ensured excellent customer service and repeat business
• Organized and promoted special sales events and marketing campaigns
• Handled customer grievances and ensured issue resolution

Retail Sales Officer - Tanishq Jewels - Odisha

(2017-01 - 2019-01)

• Assisted customers in jewellery selection and billing
• Built strong customer relationships and ensured service excellence
• Maintained display standards and stock handling
• Supported store targets and promotional activities

Bachelor of Arts - Jagannath University

HSC - Jagannath Board

SSC - Odisha