Ipsita Das

Governance, risk and communications professional with 4.5+ years of experience, including 3.5+ years managing high-volume governance and compliance operations across 6 international markets, maintaining >99% SLA compliance and reducing recurring vendor errors by 25%. Experienced in continuous monitoring, regulatory and reputational risk identification, escalation management, quality governance and cross-border stakeholder coordination, with a track record of supporting time-sensitive global operations. Earlier PR experience adds direct expertise in daily media and competitor monitoring, emerging-trend analysis and translating developments into actionable client insights.

Brings a proven combination of governance discipline, monitoring expertise, communications judgement and operational leadership, now focused on applying these capabilities to global social media insights and governance at HSBC.

Senior Catalog Associate – Trust & Safety - AMAZON PRIME VIDEO - Amazon Development Centre, India | Bengaluru, Karnataka

(2024-02 - 2025-12)

Career progression: Catalog Specialist (May 2022 – Feb 2024) → Sr. Catalog Associate (Feb 2024 – Dec 2025)

• Managed Trust & Safety content governance and compliance workflows across 6 international markets, supporting policy-compliant launches across high-volume global catalog operations
• Monitored high-volume compliance workflows to identify regulatory, policy and reputational risks, making independent judgment calls on ambiguous cases and escalating complex edge cases to Policy for senior intervention.
• Partnered with Policy, Legal, Product, and Engineering, Content Operations, and international teams across London, turkey, and Madrid to mitigate regulatory risk and enable compliant global launches of ~200 titles, reducing platform and brand risk
• Served as an SME and escalation point for a 20-member team, resolving policy-ambiguity and maturity-rating queries, providing decision rationale and driving consistent interpretation of guidelines.
• Ensured 100% compliance across ~20,000 Prime Video Licensed and Brand Original titles, including graphic and sensitive content, with zero Global Risk & Safety (GRS) escalations
• Streamlined Standard Operating Procedures across 5 vendor teams, reducing recurring errors by 25% and standardizing policy enforcement
• Maintained >99% SLA compliance by completing catalog-readiness checks 48–72 hours before global launches, enabling compliant rollouts of high-profile Originals and licensed titles
• Delivered onboarding training to 100+ employees improving quality scores from 95% to 98% and accelerating new-hire go-live readiness from 4 weeks to 3 weeks.

Public Relations Executive - BRANDCOM PR, A UNIT OF MADISON WORLD - Bengaluru, Karnataka

(2021-06 - 2022-05)

• Owned PR communications for a five-account portfolio, serving as the primary client contact and managing media relations, communication planning, campaign execution and day-to-day client requirements
• Conducted daily competitor and media monitoring for Omega Healthcare, tracking competitor activity, media coverage and emerging industry trends; prepared reports and communicated relevant developments and implications to the client
• Delivered 240+ earned media placements annually across the portfolio, through media outreach with coverage across BBC, The Hindu, NDTV
• Drove international media visibility for IIM Bangalore by personally securing BBC coverage around a global study on gender and earnings
• Secured and developed a profile interview with ETCIO for Vijayashree Natrajan, Head of Technology at Omega Healthcare, collaborating with the journalist to shape the narrative around her journey to becoming a technology leader

M.A. - Journalism and Mass Communication - Amity University, Kolkata (2019 - 2021)

B.A. - Triple Majors in Journalism, Psychology & English - Garden City College of Science and Management Studies (2015 - 2018)