Irshad Ahmed

I am currently performing as L2 m365 engineer:

Administered and maintained Office 365 services including user management, licenses, and policies.

Handled complex Exchange Online configurations and mail flow troubleshooting.

Worked extensively with Azure AD, Conditional Access, and identity management.

Provided L2/L3 technical support in a 24/7 environment.

Provide Level 2 support for Microsoft 365 Exchange Online, Teams, SharePoint Online, and On-Premise

AD Connect.

• Manage users, groups, mailboxes, mail flow, and Azure AD synchronization.
• Resolve AD Sync issues, GPO conflicts, and perform root cause analysis using event logs.
• Administer Barracuda email security, enhancing spam and phishing protection.
• Handle Intune MDM/MAM configurations, including application resigning for Android & iOS.
• Conduct G-Suite to Office 365 migration using BitTitan.

-Configured mail flow, message trace, spam filtering, and email security policies (DMARC/DKIM/EOP).

• Managed mailbox migrations from On-Prem Exchange to Exchange Online.
• Maintained compliance policies, retention, archival, atp, dlp and conditional access rules.
• Provided advanced Outlook client troubleshooting and SharePoint Online permissions management

Provide Level 2 support for Microsoft 365 Exchange Online, Teams, SharePoint Online, and On-Premise

AD Connect.

• Manage users, groups, mailboxes, mail flow, and Azure AD synchronization.
• Resolve AD Sync issues, GPO conflicts, and perform root cause analysis using event logs.
• Administer Barracuda email security, enhancing spam and phishing protection.
• Handle Intune MDM/MAM configurations, including application resigning for Android & iOS.
• Conduct G-Suite to Office 365 migration using BitTitan.