Genesys cloud developer and support engineer
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Results-driven Genesys Cloud CX Professional with 6 years of extensive experience in designing, implementing, and optimizing Genesys Cloud solutions. Proficient in managing telephony systems, including BYOC, WebRTC, and SIP troubleshooting, and integrating third-party tools and CRMs like Salesforce. Expertise in advanced Architect flow development, ACD queue configurations, and skill-based routing.
Strong background in workforce and quality management, leveraging Genesys Cloud tools to enhance customer experience and drive operational efficiency through innovative solutions and best practices.
