Retail Floor Manager, Jewellery at Nemichand Jewellers (2026-02 – Present)
- Managed end-to-end store operations across sales, inventory, and customer service
- Delivered premium assisted selling experience with high-value transactions
- Improved customer satisfaction through effective escalation handling and retention focus
- Tracked KPIs (conversion, footfall, bill value) and implemented performance improvement strategies
- Maintained strong visual merchandising standards to enhance walk-in conversion
- Ensured efficient stock replenishment, reducing stock-outs and improving inventory turnover
- Executed promotions, festive campaigns, and upselling initiatives to drive revenue growth
Service Manager, Investment & Mutual Funds at SKB Capital (2025-01 – 2026-02)
- Manage HNI and retail client servicing across investments, transactions, and account queries
- Resolve customer issues with a strong focus on TAT, compliance, and satisfaction
- Maintain client reporting, documentation, and proactive follow-ups
- Collaborate cross-functionally to enhance customer experience and response time
Senior Executive, HR & Training at Advait Foundation (2019-01 – 2024-12)
- Managed staffing and operations for retail/e-commerce clients (Amazon, Flipkart)
- Led onboarding, training, and workforce deployment for high-volume retail operations
Manager, Operations at Ice & Hot Berg Cafe (2016-04 – 2018-04)
- Managed Store operations and Increased monthly revenue to ₹4L through promotions and operational improvements
