Ishan Hegde

Full-stack developer and technical problem-solver with experience spanning product development, enterprise system support, and end-to-end project ownership. Built and shipped two applications independently while managing production incidents for 40+ enterprise clients, bringing both a builder's and an operator's perspective. Comfortable owning a feature from whiteboard to deployment and translating technical trade-offs into stakeholder decisions.

Targeting SWE and product-adjacent roles where engineering depth and execution overlap.

Security Analyst - ARCON TechSolutions - Mumbai, IN

(2025-08)

• Triaged and resolved 15–20 critical PAM incidents/week across 40+ enterprise clients, maintaining sub-4hr average response time and consistent SLA adherence across all accounts.
• Authored root-cause analysis reports for high-severity incidents; identified recurring failure patterns that reduced repeat escalations by an estimated 20%, improving platform stability across client environments.
• Partnered with DevOps and QA during PAM platform upgrade cycles, identifying and flagging pre-release issues that prevented rollbacks in production environments serving enterprise-scale deployments.

Support Intern - ARCON TechSolutions - Mumbai, IN

(2025-01 - 2025-07)

B.E. - Electronics and Computer Science (Specialization in AI & ML) - Fr. Conceicao Rodrigues College of Engineering, Mumbai (2021 - 2025)