Ishika Garg

Analyzed performance data across 6+ EdTech client portfolios to identify revenue leakages and operational inefficiencies, contributing to a 30% increase in portfolio revenue through targeted interventions Designed and implemented KPI dashboards (Excel/SQL-based) to track conversion rates, disbursement cycles, and client performance, enabling data-driven decision-making for leadership Mapped end-to-end client onboarding and loan processing workflows; identified bottlenecks and streamlined processes, reducing turnaround time by 20%

Relationship Officer - Varthana Finance Pvt. Ltd.

(2024-07 - 2025-11)

• Analyzed performance data across 6+ EdTech client portfolios to identify revenue leakages and operational inefficiencies, contributing to a 30% increase in portfolio revenue through targeted interventions
• Designed and implemented KPI dashboards (Excel/SQL-based) to track conversion rates, disbursement cycles, and client performance, enabling data-driven decision-making for leadership
• Mapped end-to-end client onboarding and loan processing workflows; identified bottlenecks and streamlined processes, reducing turnaround time by 20%
• Acted as a liaison between clients and internal teams to translate business requirements into structured solutions, improving execution efficiency and stakeholder alignment
• Conducted root cause analysis on client drop-offs and operational delays, recommending process improvements that enhanced overall portfolio performance
• Key Clients: InGrade, Novatr, Blueoceans Corporation, Bosscoder Academy, CollegeDekho

Online Master's in Business Administration - Business Analysis - Narsee Monjee Institute of Management Studies, Navi Mumbai (2026 - 2028)

B. Com - Commerce - Ramanujan College (2021 - 2024)

XII - Commerce - Aravali International School, Faridabad (2019 - 2021)

X - Commerce - Aravali International School, Faridabad (2017 - 2019)