Ishika Saxena

Detail-oriented operations professional with experience in video data analysis, computer-vision support, AI/ML-assisted validation, customer support, data documentation, and quality assurance. Experienced in reviewing visual data, identifying discrepancies, following SOPs, maintaining accuracy and productivity targets, and supporting process improvement.

Seeking Data

Annotation, AI Data Operations, ML Data Associate, or Data Quality roles.

AVOC Associate at Amazon Development Centre Private Limited

• Reviewed and analyzed fulfillment-center video data to verify product stowing activities with high accuracy.
• Used computer-vision support tools to identify and mark product locations, supporting inventory accuracy.
• Performed human validation in AI/ML-assisted systems to support machine-learning model accuracy and warehouse automation.
• Investigated discrepancies, identified exceptions, and escalated issues to relevant teams when required.
• Followed SOPs and quality standards while consistently meeting daily productivity and accuracy targets.
• Maintained strong attention to detail while processing visual data and supporting operational quality.
• Collaborated with cross-functional teams to improve process efficiency and warehouse operations.

Associate Customer Support at Tech Mahindra Limited

• Provided professional customer support through chat, email, and phone.
• Resolved queries related to products, services, orders, and account issues with accurate and timely solutions.
• Handled complaints with empathy, escalated complex issues, and maintained customer satisfaction.
• Documented customer interactions and updated records using CRM systems.
• Followed company policies, SOPs, quality standards, and productivity requirements.
• Collaborated with internal teams to support timely issue resolution.

Bachelor of Technology (B.Tech) – GCRG Memorial Trust Group of Institutions, Lucknow