Ishita Bhatia

MCA graduate with experience in customer support, data handling, SQL, Excel, and database management. Skilled in data entry, data validation, data cleaning, reporting, and maintaining spreadsheets with high accuracy. Strong analytical and problem-solving abilities with excellent attention to detail. Eager to contribute to e-commerce data operations while learning AI tools and automation technologies to improve efficiency and data quality.

Technical Support Executive / Analyst - Teleperformance - Gurgaon

(2025-08 - 2026-05)

• Managed customer data with high accuracy using CRM applications.
• Performed data entry, verification and validation while maintaining quality standards.
• Conducted quality checks to ensure error-free documentation.
• Followed Standard Operating Procedures (SOPs) to ensure consistent and accurate data processing.
• Maintained customer interaction records and updated databases.
• Generated daily productivity reports and maintained work trackers.
• Escalated complex issues to the appropriate teams as per SOP.
• Collaborated with cross-functional teams to resolve customer and data-related issues.
• Ensured confidentiality and accuracy while handling sensitive customer information.
• Consistently achieved productivity and quality targets.

Master of Computer Application - Computer Application - GNDU, Amritsar (2022 - 2025)

Bachelor of Computer Application - Computer Application - DAV College, Affiliated by GNDU, Amritsar (2019 - 2022)

Senior Secondary Education - Manav Public School, Amritsar, Affiliated by CBSE (2018 - 2019)

Matriculation - Manav Public School, Amritsar, Affiliated by CBSE (2016 - 2017)