Ishu Dhiman

Senior Operations Executive with 5+ years of experience across FinTech, EdTech, and Banking operations, including reconciliation, settlements, customer escalations, reporting, quality control, and process improvement. Alongside professional employment, carries 5 years of independent part-time F&O and Forex trading experience, with strengths in risk management, chart reading, discipline, fund management, and risk-to-reward planning.

Senior Operations Executive at Wegofin Digital Solution Private Limited (2024-06 – Present)

• Monitor reconciliation, settlements, and financial operations in a FinTech environment with focus on accuracy and timely closure.
• Develop process improvements, SOPs, and automation initiatives to increase efficiency and reduce manual errors.
• Coordinate with operations, finance, technology, and support teams to resolve issues and maintain service quality.
• Use Excel, Power BI, and SQL to prepare reports, dashboards, and management insights.

Executive - Student Concierge at WhiteHat Junior (2022-12 – 2024-05)

• Managed student queries through chat and email escalation channels, resolving technical and non-technical issues.
• Delivered clear, empathetic communication to improve student support experience and engagement.
• Documented cases, followed up on pending issues, and collaborated with internal teams for faster resolution.

Associate - Customer Services at Conneqt Business Solution (2021 – 2022)

• Responded to escalated customer inquiries in a Level 2 support environment using advanced troubleshooting.
• Handled phone and email complaints while following company policies, documentation standards, and service timelines.
• Worked with cross-functional stakeholders to investigate issues and support customer retention.

Independent Part-Time Trader - F&O and Forex at Self-Directed Trading (2021 – Present)

Parallel to full-time employment

• Built 5 years of practical trading experience in F&O and Forex markets while working in full-time operations roles.
• Applied disciplined risk management, position sizing, fund allocation, and risk-to-reward planning before trade execution.
• Used technical chart reading, trend analysis, price action, and support/resistance levels to evaluate trading opportunities.
• Maintained focus on emotional control, patience, and rule-based decision-making during volatile market conditions.

Bachelor's Degree in Information Technology – University of Mumbai (2016 – 2019)

Higher Secondary – New English High School (2014 – 2016)