Ishu Vishwakarma

Results-oriented Data Analyst and Process Manager with hands-on experience in building interactive dashboards, tracking case/process pendency, and delivering actionable insights to drive business decisions. Proficient in SQL, MySQL, Power BI, Tableau, and Advanced Excel with a strong foundation in data extraction, process monitoring, KPI reporting, and stakeholder communication. Working knowledge of Python for basic data cleaning tasks.

MBA in Finance and HR with a track record of improving operational efficiency in financial services.

Process Manager & Data Analyst - Bajaj Finserv - Bangalore, Karnataka

(2024-11)

• Designed and maintained Power BI and Tableau dashboards to monitor business KPIs and performance metrics, enabling faster data-driven decisions across teams.
• Connected to MySQL Server to extract case/process data and built Power BI reports tracking pending cases, ageing (days since pending), and resolution status, helping teams prioritize and clear backlogs faster.
• Wrote SQL queries to extract, join, and aggregate data from relational databases for reporting and ad-hoc analysis.
• Managed end-to-end process tracking as Process Manager, monitoring case pendency, SLA breaches, and escalations, and driving process improvements with cross-functional teams.
• Automated recurring MIS reports using Advanced Excel (macros, pivot tables, INDEX-MATCH, VLOOKUP), reducing reporting turnaround time by 30%.
• Performed data validation and error-checking mechanisms, improving report accuracy and reducing data inconsistencies.
• Collaborated with Finance, Operations, and HR teams to gather requirements and translate them into clear KPI dashboards and visual reports.

Process Executive (Intern) - Paytm Payment Bank - Dewas, Madhya Pradesh

(2020-11 - 2021-07)

• Monitored operational process performance metrics and resolved client issues to maintain service quality and SLA adherence.
• Collected and analyzed customer feedback data using Excel to identify trends, pain points, and areas for process improvement.

MBA - Finance and Human Resources - Sage University (2022 - 2024)

Bachelor of Commerce (B.Com) - Accounting, Finance, and Auditing (AFA) - Vikram University (2019 - 2022)