Ishwari Desai

Guest Relations Executive

Mumbai, MaharashtraMember since September 12, 2025

Hospitality Operations

About

Guest Relations Executive with hands-on experience in luxury hospitality, fine dining, and pre-opening restaurant operations. Skilled in guest engagement, reservation management, front-desk coordination, and delivering exceptional customer experiences in high-volume environments. Experienced in handling 250+ guests per shift, managing reservations, and ensuring smooth operational flow while maintaining premium service standards.

Pursued MBA in Hospitality Operations Management to strengthen leadership and operational expertise.

Experience

Guest Relations Executive - Hungerinc Hospitalitty – Bombay Canteen

Managed guest reservations, Curating Menu on Canva, Making Function Prospective for events.
Honored as "Employee of the Month" for outstanding Front Desk performance within the first 3 months of joining.
Deliver personalized guest experiences to maintain high customer satisfaction.

Guest Relations Executive - EK Number Hospitality – AMERICANO & OTRA

Manage guest reservations, walk-ins, and waitlists while ensuring smooth dining operations.
Handle 100+ guest calls daily for bookings, inquiries, and confirmations.
Managed both outlets reservations single handed as a opening shift.

Senior Hostess - KLJMN Hospitality (GOA) – SARVVA & Bombay Coffee House - Goa

Supported pre-opening Company, reservation setup, and guest coordination.
Conducted housekeeping & Service staff training sessions to maintain hospitality and guest service standards.

Hostess - Pebble Street Hospitality – KOKO Asian Gastropub

Welcomed guests and managed reservations in a fast-paced hospitality environment.
Coordinated seating arrangements and maintained service excellence.

Hostess - Oleander Farms – SALTT Restaurant

Successfully handled up to 250 guests per shift in a 172-seating-capacity restaurant.
Conducted property tours and coordinated event-related guest arrangements.