Itssangeetha.s

Results-oriented Healthcare Revenue Cycle Management (RCM) professional with 5+ years of experience in Accounts Receivable, Denial Management, Appeals, Insurance Follow-up, Hospital Billing, and Physician Billing. Proven experience in mentoring new hires, managing work allocation, maintaining productivity and quality metrics, and ensuring timely resolution of insurance claims. Successfully trained five OJT batches and supported daily team operations while working as a Senior AR Analyst at R1 RCM.

Currently working as a Lead Associate at Deloitte with expertise in Epic, CPM, and Microsoft Excel. Strong leadership, analytical, and stakeholder management skills with a focus on improving team performance and revenue outcomes.

Lead Associate - Deloitte - Hyderabad

(2026-05)

• Support day-to-day RCM operations and ensure timely resolution of Accounts Receivable.
• Monitor productivity and quality while adhering to client SLAs.
• Coordinate with cross-functional teams to resolve claim issues.
• Prepare operational reports using Epic, CPM, and MS Excel.
• Contribute to continuous process improvement initiatives.

Senior AR Analyst - R1 RCM

(2023-09 - 2026-05)

• Managed end-to-end AR follow-up for Hospital and Physician Billing.
• Resolved insurance denials through detailed analysis and appeals.
• Trained and mentored 5 OJT batches of new associates.
• Allocated work and supported team members in achieving daily productivity and quality goals.
• Conducted root cause analysis to reduce recurring denials.
• Collaborated with internal stakeholders to improve collections and process efficiency.
• Consistently met TAT, productivity, and quality targets.

AR Executive - Intellisight India Pvt. Ltd.

(2021-04 - 2023-09)

• Handled insurance follow-up and denial resolution.
• Reviewed outstanding claims and coordinated with payers for reimbursement.
• Maintained quality and productivity targets while improving AR performance.

Executive - Eswanlake BPO

(2019-01 - 2021-04)

• Delivered customer support while consistently meeting performance KPIs.
• Developed strong communication and problem-solving skills in a fast-paced environment.

Bachelor of Commerce - Commerce