J.p. Arya

I always wish to contribute to the growth and efficiency in the Industry through hard work, honesty and determination. I am a Team-worker and I like to perform at my best in any organization Which I am a part of.

Customer Support Associate at Airtel Payments Bank (Cogent E-Services Pvt. Ltd.) (2023-12 – 2025-01)

• Provided customer support in a professional and friendly manner
• Identified customer needs and coordinated with departments for effective solutions
• Maintained accurate records of customer interactions and feedback
• Ensured timely, clear and efficient service delivery
• Improved customer satisfaction through strong communication and problem-solving skills

Last Mile Operations Associate (Logistics) at Shadowfax Pvt ltd (2025-04 – 2026-04)

• Managed last-mile delivery operations ensuring smooth and on-time order completion
• Monitored shipment dispatch, tracking updates, and addressed delivery-related issues
• Handled RTO (Return to Origin), delivery exceptions, and undelivered shipments
• Coordinated with warehouse teams to streamline dispatch and delivery flow
• Enhanced delivery efficiency by resolving customer delivery concerns
• Responded to customer inquiries by phone in a friendly and professional manner
• Analyzed customer service needs and referred to other service or technical departments for follow up as needed
• Worked for 25% of calling to the ground team for smooth order delivery
• Maintained records of customer interactions
• Ensured that customers receive timely, effective, and efficient service

Class 12 – Vidya Niketan Sr sec High school