Customer Support Associate at Airtel Payments Bank (Cogent E-Services Pvt. Ltd.) (2023-12 – 2025-01)
- Provided customer support in a professional and friendly manner
- Identified customer needs and coordinated with departments for effective solutions
- Maintained accurate records of customer interactions and feedback
- Ensured timely, clear and efficient service delivery
- Improved customer satisfaction through strong communication and problem-solving skills
Last Mile Operations Associate (Logistics) at Shadowfax Pvt ltd (2025-04 – 2026-04)
- Managed last-mile delivery operations ensuring smooth and on-time order completion
- Monitored shipment dispatch, tracking updates, and addressed delivery-related issues
- Handled RTO (Return to Origin), delivery exceptions, and undelivered shipments
- Coordinated with warehouse teams to streamline dispatch and delivery flow
- Enhanced delivery efficiency by resolving customer delivery concerns
- Responded to customer inquiries by phone in a friendly and professional manner
- Analyzed customer service needs and referred to other service or technical departments for follow up as needed
- Worked for 25% of calling to the ground team for smooth order delivery
- Maintained records of customer interactions
- Ensured that customers receive timely, effective, and efficient service
