Jabasti Jaba

Motivated IT professional and ECE graduate with hands-on experience in IT infrastructure support, Linux server administration, hardware/software troubleshooting, ticketing, and multi-location client management. Skilled in end-user support, asset management, monitoring tools (Prometheus, Grafana, Nagios, Wazuh), and resolving enterprise-level network and server issues. Also experienced in administrative coordination and student admission processes.

Seeking a full-time IT Infrastructure / Linux Admin role to drive system reliability and operational efficiency.

IT Infrastructure Trainee - BankBazaar.com - Chennai, India

(2025-01 - 2026-01)

• Provided technical support to internal employees, troubleshooting hardware, software, and network issues via helpdesk tickets and in-person assistance.
• Set up and configured desktops, laptops, and connected devices; installed OS (Windows, Linux) and deployed essential software.
• Resolved software issues including installations, updates, and configurations for apps such as Microsoft Office 365 and VPN.
• Maintained accurate records of issues and resolutions in the ticketing system; tracked, prioritised, and escalated issues to ensure SLA compliance.
• Managed and monitored Linux-based servers: performed health checks, handled service restarts, resolved performance bottlenecks, ensured uptime.
• Maintained Linux server environments — user accounts, file permissions (ACL), SSH configurations, and scheduled tasks via crontab.
• Managed user accounts including creating new accounts, resetting passwords, and adjusting permissions in Active Directory.
• Provided technical support for networking issues — LAN/WAN connectivity, DNS, DHCP, VPN configuration, and layer-2/3 troubleshooting.
• Troubleshot and resolved Akamai connection issues for work-from-home users, ensuring stable and reliable network access.
• Accessed and configured Aruba Wi-Fi routers for MAC address entries and wireless network management.
• Configured Nagios and Wazuh to monitor system resources and proactively detect infrastructure anomalies.
• Conducted regular maintenance including antivirus updates, security patches, and hardware/software diagnostics.
• Managed end-to-end IT inventory for peripherals including keyboards, mice, LAN cables, switches, and adapters.
• Handled asset management for laptops, desktops, and monitors — issuance, tracking, returns, and lifecycle updates.
• Delivered dedicated infrastructure support for Bangalore clients (remote/on-call support, escalations) and Mumbai clients (site-specific network/server issue resolution).

Admin Assistant - Indira Group of Education - Thiruvallur, India

(2023-01 - 2025-01)

• Managed the end-to-end student admission process, including enquiry handling, application verification, and document collection.
• Coordinated with prospective students and parents to guide them through eligibility, course selection, and enrollment formalities.
• Maintained admission records and databases, prepared status reports, and ensured timely follow-up to achieve intake targets.

B.E.

• Electronics & Communication Engineering - Indira Institute of Engineering and Technology (2019-01 - 2023-01)

Higher Secondary Certificate (HSC) - Bharathidasan Matric Higher Secondary School (2019-01 - 2019-01)

Secondary School Leaving Certificate (SSLC) - CSI Goudie Higher Secondary School (2017-01 - 2017-01)