Technical Support Engineer/Service/Success
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An effective communicator possessing excellent presentation & soft skills with honed marketing management, logical and problem-solving abilities, recognized for successfully meeting assigned targets along with maintaining the quality and CSAT.
Personable and knowledgeable IT support technician/Customer Service/Success with over 7+ years of experience assisting customers with various hardware and software related issues. Provided in-depth technical support to clients at a Tier 2 level, solving 99.2% of issues without transferring to Tier 3 support. Seeking to provide expert technical support to enterprise organizations as the L2/L3 tech support in a reputed company.
Bachelor of Computer Application: Information TechnologyCalorx Teacher's University - Ahmedabad, Gujarat GPA: 64.00
