Independent Consulting Projects - Hardy Sales
(2024-03 - 2025-12)
Led pricing and profitability assessments across diverse commodities, integrating rebate, transport, and currency analyses to optimize margins and guide strategic decisions. Coordinated cross-functional teams in purchasing, warehousing, and customer service to streamline operations, while driving $100M budgeting and forecasting goals and supporting new-hire training.
- Designed and executed pricing strategies across commodity categories, optimizing margins through rebate, transport, warehousing, and currency cost analysis.
- Streamlined cross-functional operations by coordinating purchasing, warehousing, accounting, and customer service teams, improving efficiency and client experience across 10 retail chains and food service portfolios.
- Drove financial planning and performance by formulating budgets and sales forecasts that supported achievement of $80M annual revenue targets.
- Enhanced organizational capability by contributing to marketing campaigns, strengthening product positioning, and supporting onboarding and training initiatives for new hires.
Independent Consulting Projects - Surrey Schools
(2024-03 - 2025-12)
Managed service delivery and asset lifecycle operations across diverse equipment categories, ensuring compliance, contract fulfillment, and operational continuity. Partnered with stakeholders to align equipment needs, strengthened trust, and drove process simplification.
- Compliance & Lifecycle Optimization: Directed compliance and lifecycle optimization for corporate assets, maintaining strict adherence to contractual and regulatory standards.
- Process Simplification & Cross-Functional Alignment: Led workflow improvements to streamline processes, reduce redundancies, and enhance efficiency, while collaborating across departments to integrate asset management practices with broader corporate service goals.
- Asset Lifecycle Management: Oversaw end-to-end asset lifecycle management from procurement through retirement, balancing cost efficiency with operational reliability.
- Stakeholder Collaboration: Partnered with stakeholders to align equipment needs, strengthen trust, and ensure operational continuity.
Independent Consulting Projects - Black Press
(2024-03 - 2025-12)
Independently managed the Promotions Department during a period of organizational change, overseeing contests from concept to deployment. Played a pivotal role in onboarding new contesting tactics and coordinating with Ad Ops, social media, and IT teams to ensure seamless advertising, hosting, and delivery. Spearheaded a landmark campaign that secured sponsors, cross-departmental support, and achieved the highest audience response in company history.
- Promotions Management: Independently booked, created, and deployed contests across multiple markets using the contesting platform, ensuring seamless execution and measurable engagement.
- Cross-Department Collaboration & Training: Partnered with Ad Ops for advertising, Social Media teams for contest promotion, and IT for technical hosting, while also supporting training sessions and participating in sales calls to strengthen knowledge sharing and client engagement.
- Campaign Leadership: Led a record-breaking contest campaign that generated unprecedented audience response, securing sponsors and collaboration from publishers and peers across departments.
- Stakeholder Collaboration: Liaised with reps, publishers, and clients to align contest details, strengthen relationships, and support departmental objectives.
Product Care Specialist - TELUS
(2022-03 - 2024-03)
Worked as an authorized product care and repair specialist for Apple, Google, and Samsung, delivering exceptional repair services alongside managing store administration tasks. Ensures device troubleshooting and repairs, upsells Telus products, and fosters robust, long-term customer relationships.
- Client Relations and Communication Management: Acted as the primary point of contact for customers, ensuring exceptional service and clear communication regarding product care and repair services. Managed interactions with customers, vendors, and service providers to maintain long-term, positive relationships while delivering solutions in a timely manner.
- Time Management and Task Prioritization: Efficiently coordinated communication efforts, prioritizing internal and external stakeholder needs to ensure timely responses. Managed competing priorities while consistently delivering high-quality work within tight deadlines.
- Database and Information Management: Maintained accurate and up-to-date records in customer and insurance databases. Tracked service progress, repair updates, and communication history, ensuring smooth information flow and documentation for all involved parties.
- Cross-Functional Collaboration and Training: Collaborated with teams across departments to address client inquiries, streamline communication processes, and provide guidance on internal communication best practices. Supported team training to ensure consistent and effective service delivery in alignment with company standards.
Assistant Manager – Administration & Operations - Choice Furniture Superstore
(2019-01 - 2021-12)
Progressed to operations management from administration within six months, directing the entire purchasing process from inception to final delivery. Collaborated with various departments and external suppliers to streamline client orders, ensuring prompt deliveries. Managed front-end client and supplier relations alongside back-end administration.
- Vendor & Supplier Engagement: Maintained positive, enduring relationships through regular calls with supplier representatives, ensuring ongoing customer satisfaction and contract continuation with multiple suppliers.
- Regulatory Compliance: Adhered to established standards and policies, comprehending both client and supplier stipulations to guarantee accurate and efficient procurement and delivery solutions. Ensured all partners and suppliers complied with regulations, preserving product quality and company integrity.
- Training & Mentorship: Conducted sales training sessions and professional development activities for a team exceeding 100 members, fostering continuous growth, motivation, and engagement. Reviewed performance levels to introduce appropriate training, addressing areas of improvement and potential growth opportunities.
- Process Optimization: Streamlined the warehouse process for product returns, eliminating unnecessary touch points and shifting the responsibility from multiple departments. Transformed a cluttered warehouse, not receiving timely supplier credits into an organized return section with prompt product returns within six months.
Customer Relations Advisor - TechMahindra Business Services (TechMBS)
(2016-06 - 2018-12)
Cultivated relationships with a diverse clientele at one of India's top Fortune 500 companies, understanding their concerns and providing guidance to ensure long-term service retention. Capitalized on upselling opportunities, consistently striving for positive client interactions.
- Customer Service: Earned the Super Star Award for best performance in Q2, Q3, and Q4 of 2018 and the Employee Travel Award for Performance Excellence in 2017 and 2018 among 1100 advisors at TechMBS.
- Performance Management: Mentored newer team members, offering direct assistance to enhance performance, pinpointing areas for improvement, and ways to leverage individual strengths.
- Project Management: Conducted sales training sessions and professional development activities for a team exceeding 100 members, fostering continuous growth, motivation, and engagement. Reviewed performance levels to introduce appropriate training, addressing areas of improvement and potential growth opportunities.
