Product Trainer & CSM at Saarthi Pedagogy Pvt. Ltd. (2023-04 – 2025-10)
- Developed and delivered comprehensive product training programs for internal staff and external clients, ensuring a thorough understanding of product features, benefits, and usage.
- Created training materials, including presentations, guides, and videos, tailored to various learning styles and skill levels.
- Conducted regular training sessions via webinars, workshops, and one-on-one sessions, receiving consistently positive feedback on clarity and effectiveness.
- Collaborated with product development teams to stay updated on product enhancements and new releases, integrating new information into training materials promptly.
- Acted as a subject matter expert, providing ongoing support to sales, customer support, and marketing teams, answering product-related inquiries and resolving issues efficiently.
- Built and maintained strong relationships with key clients, serving as their primary point of contact for product-related inquiries, issue resolution, and strategic guidance.
- Conducted regular check-ins with clients to satisfaction levels, identify opportunities for upselling or cross-selling, and address any concerns or challenges they encountered.
- Played a key role in client onboarding processes, ensuring a smooth transition from sales to implementation and providing ongoing support to foster long-term success.
Customer Success Executive at Master Soft ERP Solutions Pvt Ltd. (2022-01 – 2023-03)
Master Soft is a cloud and mobile based Erp solutions for colleges and schools its provide services to the college. For their whole Academic management platform its include different of modules like Academic, Fee collection, Admission, Online registration, Certificate, Library and Payroll.
- Arrange kick off meeting with new signed-up clients.
- Getting all the data from customer end and cleansing the data.
- Provide on-site & online training to the client side user wise.
- Provided day to day support regarding every module.
- Resolve their query also using Fresh-desk ticketing portal for creating ticket for customers concern.
- Taking care of renewals and refreshment training also.
Customer Success Manager at Class Plus (2020-06 – 2022-01)
Classplus is a mobile and web based SaaS platform that enables private coaching institutes to streamline their video distribution, payments, communication and online assessments through a single platform.
- Managing Customer Life cycle Management post sales
- Working closely with the marketing team in order to optimize the acquisition, engagement, and retention of customers.
- Guide new customers through the configuration and implementation of product
- Explore what success means to the customer and ensure that they reach their goals.
- Responsible to show value to the customer so that they renew and upgrade license
- Develop feedback funnel and passing customer feedback to the engineering team to set the future direction of product development.
- Responsible to deliver customized demos as per the specific requirements of the customer.
- Take Ownership Of customer issues, Assist the Customer via call and Email.
- Assist the Customer via call and Email, Troubleshoot problems and see them through to resolution.
Sales & Service Executive at Hexagon Innovations Pvt Ltd (MyClass Campus) (2019-05 – 2020-05)
MyClass Campus is Leading School ERP and android based Ed-tech Company
- Lead generation, visit school for providing demo and finalizing deal, payment collection,
- Renewal generate, upselling, and also providing services and training.
Customer Service Executive at Vawsum Schools Pvt Ltd (2016-05 – 2019-01)
Vawsum Schools Pvt Ltd is SaaS based Ed-tech Company which provides android app and school ERP for all types of Schools.
- Visit Schools for provide teachers training and parents training how to operate the App.
- After Implementation then time to time visit for user's problems resolution and payment collection.
