Jagdeep Singh

Highly motivated Business Administration graduate with a focus on Management and Hospitality, seeking to leverage strong communication skills and multilingual proficiency in English, Hindi, Punjabi, and Marathi to excel as a Sr. Executive in Airport Operations & Customer Service. Eager to apply academic knowledge and a customer-centric approach to enhance operational efficiency and deliver exceptional service in a dynamic airport environment.

SR. EXECUTIVE – AIRPORT OPERATIONS & CUSTOMER SERVICE - Indigo Airlines - Nagpur

(2022-07)

• Directed daily airport operations, ensuring on-time performance and regulatory compliance for 30+ flights daily.
• Managed a team of 20+ customer service and ground staff, enhancing service delivery and operational efficiency.
• Resolved complex customer issues and operational disruptions, maintaining high service standards.
• Achieved a 95% customer satisfaction rate through proactive service improvements and staff training.
• Coordinated with ATC, security, and airline partners to streamline ground handling processes.
• Drove key performance indicators, resulting in a 10% improvement in operational safety and efficiency metrics.

Bachelor of Business Administration - Management & Hospitality - V.C.M. University (2018-05 - 2021-06)

HSC - Maharashtra Board of Education (2017-04 - 2018-05)

SSC - Maharashtra Board of Education (2015-04 - 2016-05)