Service Manager at GMC, CADILLAC (05-2025 – Present)
- Managed daily service operations for GMC and Cadillac vehicles.
- Coordinated service schedules and appointments for customers efficiently.
- Oversaw maintenance and repair processes ensuring quality standards.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Collaborated with technicians to diagnose and resolve vehicle problems.
Automotive Technician at GMC, CADILLAC (04-2023 – 05-2025)
- Completed repairs on engines, transmissions, and electrical systems efficiently.
- Diagnosed vehicle issues using advanced diagnostic tools and software.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Assisted customers with service recommendations and maintenance schedules.
Assistant Manager at WALMART CANADA (12-2021 – 04-2023)
- Assisted in managing daily store operations and customer service initiatives.
- Coordinated staff schedules to ensure optimal coverage and efficiency.
- Trained new employees on company policies and operational procedures.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized training sessions for new hires to familiarize them with the workplace environment.
