Assistant Sales Manager - Crowne Plaza, Rohini, New Delhi - New Delhi
(2024-07 - 2024-12)
- Managed inquiries and converted leads for corporate meetings, conferences, weddings, and social events, ensuring a seamless client experience from inquiry to event execution.
- Built and maintained strong relationships with corporate clients, event planners, and key stakeholders to drive repeat business and long-term partnerships.
- Collaborated with operations, banquet, and catering teams to ensure successful execution of events while exceeding client expectations.
- Developed customized event proposals, negotiated contracts, and closed sales opportunities aligned with client requirements and hotel objectives.
- Consistently worked towards achieving and exceeding annual revenue targets through strategic sales planning, upselling, and proactive business development.
- Identified new business opportunities through networking, client outreach, and market analysis to expand the hotel's corporate and social events portfolio.
- Monitored sales performance, prepared revenue forecasts, and maintained accurate sales reports to support business planning and decision-making.
Team Leader - Affinity Education Private Limited
(2023-05 - 2024-06)
- Provide training, help, and second voice to the sales advisors to help them achieve their targets.
- Assigned tasks, set clear objectives, and maintained an open line of communication to ensure alignment with project goals.
- Develop sales target for each of the team member and explain them the same with deadlines.
- Measure daily, weekly, monthly performance trends of each team member and take corrective actions to match the organization's expectations.
- Conduct daily team hurdles to brief the team on the team and individual targets.
- Motivate team members to meet and exceed targets.
- Initiate Performance Improvement Plans for regular non-performers and provide training interventions, feedback in coordination with the Training Manager.
- Recruit and train to ensure that there is enough strength to handle the sales projections 15 days in advance.
- Audit calls, emails to ensure productivity and 100% compliance to processes for each team member.
- Utilized CRM software to track and manage client interactions, sales activities, and performance metrics. Ensured accurate and up-to-date records of all business development activities.
- Organized training sessions to enhance team skills and knowledge.
- Stayed updated with the latest trends in ed tech and study abroad to integrate relevant advancements into our offerings.
- Collected and analyzed feedback from students and educators to refine our products.
- Developed a comprehensive training program for team members, leading to a 20% improvement in productivity.
- Facilitated daily stand-ups, sprint planning, and retrospectives to continuously improve workflows.
Business Development Manager - Care24, Delhi - Delhi
(2022-04 - 2022-07)
- Proactively identified, engaged, and acquired new clients within the healthcare sector, including hospitals, clinics, and medical practices.
- Built and maintained strong relationships with existing clients to ensure long-term partnerships and high levels of satisfaction.
- Used data-driven insights to develop and refine business development strategies.
- Effectively communicated product benefits and features to clients, addressing any questions or concerns.
- Collaborated with internal teams, including marketing, product development, and customer service, to align business development efforts with overall company goals.
Senior Sales Executive - Antara Senior Assisted Care living
(2021-07 - 2022-03)
- Using a Consultative sales approach to develop long-term customer relationships.
- Identifying, qualifying and selling to new prospects.
- Developing close customer relations through on-site and customer visit.
- Counseling patients for home care service to provide business to the company.
- Orientation & giving education to the patient& their family about home-care services.
- Meeting the doctors in-site and off-site for business development of the company.
Sales Executive - The Lalit New Delhi - New Delhi
(2019-06 - 2021-02)
- Assists in achieving the Annual Revenue plan
- Plan the sales strategy and implement tactics to achieve the budgeted targets
- Identify the right methods to increase business volume
- Implement the standard operating procedures to improve the process & performance
- Sell all facilities of the hotel and cross sell other units
- Ensure key accounts managed as per the company set standards
- Promote Food & Beverage Department special projects to stimulate Food & beverage sales
- Ensure selling and servicing of group business
- Ensure monthly sales and forecast report to send to the Management
- Maintain retention of regular customers and ensure procure new and repeat business for the hotel by maintaining regular contact with the customers.
- Maintain and Develop a regular pattern of sales calls, meeting with principals of target market
- Review all the sales and marketing data
- Ensure to solicit close business according to the company parameters and procedures
- Plan and establish regular sales calls
- Ensure to generate profile data for all the market places and sources for business
- Ensure to entertain prospects and existing key accounts with the view to uphold business and generate further sales
Sales Coordinator - The Park, New Delhi - New Delhi
(2015-03 - 2019-05)
- Ensuring high level of customer service and quality sales.
- Understanding the requirements of working under the branding of an International Company.
- Handled all the guests complaint / problem / queries and solved them promptly, professionally & efficiently to full the guest satisfaction.
- Represented the hotel & management to perform the professionalism & service excellence to the hotel.
- Handled the tasks of dealing with customer queries.
- Responsible for taking appointments for different customers.
- Handled the tasks of preparing quotations for different products.
- Responsible for maintaining files ofsales invoice, Performa invoice and purchase orders.
- Handled the tasks of promoting products and services of the organization.
- Communicated with the purchase department regarding payment of outstanding bills.
Coordinator - Banquet Sales - The Metropolitan Hotel & Spa
(2013-12 - 2015-03)
- Manage all aspects of account (solicit, booking, detail- BEO's and coordinate).
- Plan and implement all events for the department.
- Supervise, train, and direct service staff.
- Serve as clients' primary contact in planning catered events, including developing menus, transportation service, room decoration, procuring of rentals, and staffing.
- Negotiate meeting room rental, function space, and hotel services within approved booking guidelines.
- Develop and maintain relationships with key clients in order to produce group and/ or convention business.
- Confirm in writing to the client all requirements via sales contract.
- Conduct tours of the hotel and banquet facilities; entertain qualified potential clients in accordance with company and property policies and procedures.
