Jagruti Gosali

Looking for an opportunity to connect with a progressive organization to utilize my skills and passion according to the trends and actively works towards the growth of the organization. To always be ready to achieve my personal & professional goals with the use of the knowledge & experience acquired.

Foreign Exchange – Executive at Thomas Cook Pvt. Ltd (2022-10 – 2024-05)

• Managed end-to-end operations in the Foreign Exchange Department, including currency transactions, customer assistance, and regulatory compliance.
• Delivered exceptional customer service, resolving queries efficiently and ensuring client satisfaction.
• Achieved recognition as Best Performer for consistently meeting and exceeding performance.

Customer Executive – Check-in Staff at Easevent Manpower Solutions for Lotus DMC Pvt. Ltd. (Cordelia Cruises) (2021-09 – 2022-05)

• Handled passenger check-in processes for India's premium cruise liner Cordelia Cruises, ensuring smooth on boarding operations.
• Coordinated with port authorities and cruise staff for documentation, ticket verification, and boarding assistance.
• Ensured adherence to safety protocols and company service standards.

Operations & Customer Relationship Executive at KulDew Car Rental Pvt. Ltd. (2020-03 – 2021-06)

• Oversaw operational processes, including vehicle allocation, scheduling, and vendor coordination.
• Managed the Customer Relationship Department, handling sales calls, app testing, and document verification.
• Contributed to marketing efforts through social media management and digital campaigns.

Summer Internship at Shipping Corporation of India (SCI) (2024-06 – 2024-07)

MMS in Marketing – Kohinoor Business School, Vidyavihar Mumbai, Maharashtra (2024 – 2026)

Degree in Tourism & Travel Management – Ramnarain Ruia autonomous college of arts & science, Mumbai, Maharashtra (2017 – 2020)

Higher Secondary Education – R. A. Podar college of commerce & economics, Mumbai, Maharashtra (2016 – 2017)

Secondary Education – Swami Muktananad high School, Mumbai, Maharashtra (2014 – 2015)