Quality, export, training and operations
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I’m Jagruti Kulkarni, an Operations and Quality Leader with over 15 years of experience in business process management, service delivery, and transformation initiatives.
At Infosys BPM, I led multi-client operations and executed end-to-end quality initiatives that significantly improved KPIs like invoice accuracy, SLA adherence, and customer satisfaction. I’m a certified Lean Six Sigma Black Belt a
Post graduate diploma in management
