Jagwinder Singh 'JAGGZ'

Detail-oriented Operations and Verification professional with over 5 years of seasoned corporate experience spanning banking operations, backend document verification, and premium customer service handling with industry leaders like ICICI Bank, Vodafone, and Airtel networks. Proficient in MS Office, advanced data sheet layout tracking in Excel, and digital project asset management. Possesses exceptional trilingual fluency in English, Hindi, and Punjabi.

Actively transitioning into a remote, Work-from-Home (WFH) desk or back-office administration profile to deliver operational accuracy and data hygiene.

Operations Executive (Account Opening) at ICICI Bank (2006 – 2006)

• Processed retail registration requests and evaluated user identification portfolios for strict Know Your Customer (KYC) guidelines.
• Input financial onboarding data directly into corporate systems with a zero-error threshold to protect customer privacy.
• Liaised actively across banking branches and internal units to coordinate verification updates and fix document shortfalls.

Customer Support Executive at Competent Call Center (Airtel VAS Portfolio) (2007-01 – 2008-12)

• Handled customer desks and resolved inbound/outbound client queries regarding Airtel's premium Value Added Services (VAS).
• Maintained optimal resolution metrics, ensuring customer relationship satisfaction, call metrics tracking, and workflow timelines.
• Logged interaction histories, customer service requests, and back-office tickets correctly inside internal databases.

Verification Officer at Vodafone (2009-01 – 2011-12)

• Managed end-to-end customer compliance applications, physical/digital document authentication, and subscriber onboarding protocols.
• Maintained clean database standards by entering user metrics flawlessly into centralized tracking systems via MS Excel.
• Mitigated compliance and registration risks through rigorous information cross-referencing against internal telecom policies.

Freelance Photographer & Digital Designer at Self-Employed (2012-01 – Present)

• Operated an independent visual media workflow handling project timelines, client outreach, digital image cataloging, and deadlines.
• Used desktop applications to handle business logistics including archiving file structures, vendor listings, and tracking invoices.

Bachelor of Arts (B.A.) (2005)