Jai Aravindh

ServiceNow ITSM Developer with experience in backend development, platform customization, and automation testing. Skilled in JavaScript, Glide APIs, and Flow Designer with strong understanding of ITSM processes. Experienced in building scalable ServiceNow solutions and improving operational efficiency through automation.

ServiceNow ITSM Developer - Accenture Solutions Pvt. Ltd - Bengaluru, India

(2021-12)

• Developed backend logic using Business Rules, Script Includes, Client Scripts, and GlideRecord to support ITSM workflows.
• Configured ITSM modules including Incident, Problem, Change, Request, and CMDB.
• Built Flow Designer automations and approval workflows to reduce manual operational effort.
• Created forms, catalog items, tables, and notifications to improve internal request management.
• Supported Change and Release Management activities including deployments.
• Validated functionality using ServiceNow ATF and Selenium.
• Developed automation scripts using Selenium and TestNG for web applications.
• Automated regression testing to improve software quality and reduce manual testing.
• Collaborated with developers to identify defects and improve release quality.

B.Tech - Computer Science - PSNA College of Eng. & Tech. (2021-05)