Jai Gaude

Business Analyst and Product Owner with 7+ years of experience delivering enterprise and digital transformation initiatives across banking, telecommunications, and the public sector. Experienced in requirements elicitation, functional analysis, data mapping, business process modeling, API integrations, and translating business needs into scalable product solutions. Proven ability to define user stories, acceptance criteria, business rules, and integration requirements while collaborating with Product Managers, Architects, Engineering, QA, and business stakeholders in Agile environments.

Passionate about building customer-centric products that deliver measurable business value.

Business & Technology Delivery Specialist at Accenture (2026-03 – 2026-06)

• Led digital transformation of VodafoneThree Order Hub platform. Improved order management and integration scalability.
• Defined enterprise data models, business rules, and integration requirements supporting scalable enterprise transformation initiatives.
• Conducted business analysis and workshops. Translated objectives into solutions, aligning business, tech, and delivery teams.

Product Owner – Digital Banking & Payments at ClaySys Technologies (2023-01 – 2026-03)

• Led the delivery of a digital banking product supporting over 500,000 users, partnering with business stakeholders and engineering teams to deliver customer-focused capabilities through Agile delivery.
• Conducted stakeholder workshops to understand business needs, translating insights into functional requirements, prioritized user stories, and product backlog items.
• Consulted business stakeholders to analyze payment workflows, address functional gaps, and recommend product enhancements aligned with business objective.
• Translated banking API documentation into BRDs, FSDs, User Stories, acceptance criteria, and end-to-end payment workflows, defining request/response mappings, validation rules, exception handling, and payment processing logic.
• Supported the early phases of migrating legacy SWIFT MT messages to ISO 20022, discovered capabilities, gathered requirements, teamed-up on solution discussions, and migration planning activities.
• Defined business requirements for mobile check deposit capabilities, supporting image capture, funding, settlement, reconciliation, and General Ledger (GL) funding workflows through Mitek and VSoft integrations.
• Directed implementation of Bill Pay, ACH, External Transfers, and embedded Zelle payment solutions, coordinating with Jack Henry, engineering, QA, API, and configuration teams.

Business Analyst at Goa Electronics Limited (2020-10 – 2022-12)

• Managed core business analysis and solution design for a statewide digital system to regulate and monitor minor minerals extraction, transportation, and trade across the State of Goa.
• Analyzed business requirements and designed role-based platform for mineral stakeholders; ensured compliance and transparency.
• Documented BRDs, functional specifications, process flows, data requirements, and user stories supporting successful Agile delivery.
• Performed workflow analysis and mapped end-to-end workflows for mineral extraction, transportation, import, and export, ensuring transparency and regulatory visibility.
• Reviewed regulatory requirements, stakeholder obligations, and processes to implement compliance-driven system needs.
• Created reporting requirements and business rules to enhance regulatory visibility. Implemented audit-support capabilities for data governance.
• Acted as primary POC to troubleshoot questions or concerns from business stakeholders towards to-be process.

Inventory Analyst at Crompton Greaves Power & Industrial Solutions (2019-12 – 2020-03)

• Increased uninterrupted supply on production lines by 15% through teamwork and efficiently managing inventory transactions in SAP.
• Reduced stock outs by 20% by monitoring inventory items and coordinating material availability.
• Oversaw scrap collection processes and developed monthly stock and scrap reports for internal review.
• Assisted with periodic stock reconciliation and accuracy checks between physical inventory and system records.

Business Development Analyst at Food Crunch Cafe (2018-05 – 2019-12)

• Examined sales patterns and customer preferences to identify high-performing menu items and opportunities for revenue growth.
• Took initiative in assisting in pricing and promotional strategies based on cost analysis, demand trends, and competitor benchmarking.
• Tracked daily and weekly sales performance, preparing summary reports to support operational and business decisions.
• Communicated with operations staff to improve order flow and reduce delays improving customer service.
• Contributed to targeted customer engagement improvements through feedback analysis and service enhancements.

Bachelor's Degree in Engineering – Goa Engineering College - Government of Goa (2014-06 – 2018-05)