Jaimol Cjohny

Experienced Relationship Manager with 1 year of experience in customer relationship management, office administration, and student coordination. Currently working at M&D Institute, handling customer inquiries, CRM updates, admissions support, and front office operations. Skilled in communication, customer service, documentation, telemarketing, and sales support.

Strong ability to maintain client relationships, coordinate daily operations, resolve customer concerns, and support organizational growth through efficient administrative and interpersonal skills.

RELATIONSHIP MANAGER at M&D INSTITUTE (2025-06 – Present)

• Managing customer and student relationships through professional communication and support efficiently.
• Handling phone calls, emails, and direct inquiries while maintaining customer interaction standards daily.
• Maintaining CRM records and updating customer databases accurately for smooth operational communication.
• Assisting admission procedures, customer follow-ups, and student coordination activities within operations.
• Coordinating with internal departments to ensure smooth workflow and effective office activities consistently.
• Resolving customer concerns professionally while maintaining positive relationships and ensuring satisfaction.
• Performing administrative responsibilities including filing, documentation, and office data entry regularly.
• Supporting front office operations while maintaining organized workplace environments and customer service

PLUS TWO SCIENCE – GHSS Maloth Kasba (2021)

SSLC – St Thomas HSS Thomapuram (2017)

DIPLOMA IN BACHELOR THEOLOGY in Theology – Rehobath Theological Institute