Jaison John

Team Leader – Collection at VGM CONSULTANTS PVT. LTD. – IDFC FIRST Bank (2025-06 – Present)

Lead and coordinate collection operations with focus on team productivity, follow-up discipline and recovery performance.
Monitor daily team activity, performance and reporting to support achievement of collection targets.
Plan field visits and customer follow-ups and coordinate execution across assigned cases.
Handle customer relationship and collection-related interactions with a focus on timely resolution and payment follow-up.
Coordinate team communication and provide performance guidance to improve operational effectiveness.

Field Operations / FOS at Q-CONNECT – IDFC Bank (2024-04 – 2025-05)

Handled field collection activities and customer follow-up within assigned portfolio.
Executed customer visits, payment follow-ups and collection-related field activities.
Maintained communication and coordination required for day-to-day collection operations.

Relationship Officer at AXIS BANK (QUESS CORP) (2021-01 – 2023-09)

Managed customer relationships and supported banking-related business and service activities.
Maintained customer communication and follow-up while working within financial-services operations.

Legal Staff at BOBY CHEMMANUR INTERNATIONAL JEWELERS (2020-01 – 2021-12)

Supported legal and documentation-related activities and coordinated required follow-ups.

Team Leader at EXCEL ASSOCIATE (MUTHOOT CAPITAL) (2017-12 – 2018-04)

Sales Officer – Retail at CHOLAMANDALAM INVESTMENT AND FINANCE LTD. (2017-05 – 2017-12)

Handled retail finance sales activities and customer interactions.
Worked in financial-services operations with customer acquisition and finance-related field activities.

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