Jaison Mathew

Experienced Engineer with a demonstrated history of working in the computer software industry. Skilled in Analytical Skills and excellent communication skills. Customer Oriented and result driven approach. Strong engineering professional with experience of working as Progress 4GL Developer, Lead tech support, Development manager for customer support and Scrum master. Performed exceptionally well in resolving issues in Kanban board and always ready for challenging tasks and tough roles.

• Experience in Management, Design, Engineering & Delivery.
• 20 plus years in software development
• Excellent technical skills – Architecture, Design, Solutioning
• Team building, Deliveryleader, Problem-Solver.
• Experience in Printing, Manufacturing and Mortgagebanking industries.
• People process (hiring,reviews, coaching) and Agile (Scrum)processes.

Tech Stack:

Languages: OpenEdgeABL, MySQL

Tools: OpenEdge 11.7, Crystal Reports,XML, Jira, Roundtable, Github

PROFESSIONAL EXPERIENCE

US Technology International Pvt. Ltd. – Bengaluru, India

Specialist I – Software Engineering, 08/2025 – Present

Client: Broadridge, Product: Dataphile

Broadridge Dataphile is a comprehensive software solution primarily for the Canadian financial service market enabling broker-dealers to manage client information, wealth operations, and trading.

• Resolved issues (Metises)
• Created DMRs (Data modification programs)
• Create QRPs (Query programs) to retrieve data from Dataphile for analysis
  • Led major enhancement projectsfor diverse clientbase.

eProductivity Software(ePS) Pvt. Ltd. - Bengaluru, India

Developer, Lead tech support, Managercustomer support, Staff Engineer, 08/2007- 05/2024

ePS is a global technology leader in providing software solutions for printing industry. Product: Monarch Foundation

Monarch Foundation is an MIS application to manage the shopfloor activities of a printingcompany. It has variousmodules like Job management, Estimation, Inventory Control, Accounting (AR, AP & GL) and Order fulfillment.

• Performed requirement analysis, coding, functional testing and support
• Guided team members throughmentoring.
• Managed dailycoordination between the development teams in India and USA.
• Delivered regularreports on projectmilestones to engineering manager.
• Extensively resolvedcustomer support incidents
• Conducted Root Cause analysis
• Provided swift solutions to problems on Kanban board.
• Performed as a scrum master
• Conducted scrum ceremonies

Education

Bachelor in Mechanical Engineering (B.E) - PSNA Collegeof Engineering Dindigul,TN