Jamunarani R

Results-driven professional with 3+ years of experience in banking operations (BPO/Non-Voice) at Accenture, Barclays, and Citibank. Skilled in data handling, compliance, document verification, and process management. Completed a Data Analytics certification at ExcelR Institute with hands-on training in Excel, Power BI, MySQL, and Tableau. Seeking to transition into a Data Analyst or MIS Executive role where domain knowledge and analytical skills can drive business insights.

Investment Accounting Operations Associate - Accenture - Chennai, India

(2017-05 - 2018-09)

• Verified and reconciled customer account data shared with federal agencies and financial institutions, ensuring accuracy for compliance.
• Confirmed account balances for designated auditors, supporting accurate income tax return filing for clients.
• Logged and maintained a garnishment database, tracking all legal orders, jurisdictions, and processing fees.
• Managed account holds and processed official checks for courts and law offices, ensuring timely dispatch.
• Processed deceased customer accounts by closing debit card access per banking regulations.

Processing Advisor (B2) - Barclays Shared Services (via Kelly Services Pvt. Ltd.) - Chennai, India

(2016-03 - 2017-05)

• Handled end-to-end resolution of customer complaints related to mis-selling of Payment Protection Insurance (PPI).
• Investigated historical insurance claim data and coordinated with risk analysts, solicitors, and claim management firms.
• Worked across multiple banking products: KYC, Credit Cards, Loans, Overdrafts, and Mortgages.

Processing Officer - Citibank (via GNSA Infotech Ltd.) - Chennai, India

(2015-05 - 2016-02)

• Managed vendor relationships and ensured all process documentation was accurate and accessible.
• Collected and analyzed process data to identify errors, discrepancies, and compliance gaps.
• Ensured all process executions adhered to applicable laws and regulatory standards.

B.Sc - Computer Science - Valliammal College for Women, Chennai (2015)

Higher Secondary (H.Sc) - Chennai Girls Higher Secondary School (2012)

Secondary (SSLC) - Chennai Girls Higher Secondary School (2010)