Janak Gym

Results-driven education counselor with 8+ years of experience in student guidance, academic program counseling, and enrollment management. Proven expertise in advising students on educational pathways, managing end-to-end admission processes, and converting prospects into enrolled students. Strong track record of building client relationships, driving business growth through strategic outreach, and delivering personalized educational guidance.

Senior Executive (Admin Operations) - Allen Career Institute - AHMEDABAD, GUJARAT, INDIA

(2021-02)

Handling various counseling sessions to explain to the customers about education opportunities abroad. Such as which country they should go to, which course to enroll in, which university to take, etc. Also, helping them plan their careers effectively. Handling Business Development part of PNCF & NEET /JEE Studies Division, Ahmedabad. Creating and managing sales pipeline using Salesforce. Involved in strategy planning & process improvements for Sales & Business Development.

• Counsel students regarding JEE/NEET + Foundation + Leader courses (6th-12th grade) Handling inquiries/walk-ins/online/telephonic.
• Ensuring customers leave with a positive word of mouth that can bring more clients and increase referrals. Maintaining a proper database of customers counseled. Also, mentoring them post admissions to ensure quality education from our side.
• Conducting various marketing and business development activities to achieve breakthrough performance and acquire new business.
• Developing and executing effective business development strategies to generate leads to winning new business.
• Conduct seminars in various schools and institutes as part of the marketing strategies to grow business of the institute.
• Spreading awareness through visiting Allen Career Institute Centers and interacting with in-house students to encourage them to take up workshops and courses.
• Operational Management: Directing day-to-day administrative tasks to ensure seamless office functioning.
• Cross-Functional Collaboration: Partnering with HR and Publishing departments to synchronize workflows and meet institutional deadlines.
• Documentation: Managing sensitive internal communications, maintaining digital records, and generating operational reports.
• Process Improvement: Implementing efficient filing and tracking systems to improve departmental transparency.
• Daily calling and follow-up on the prospective leads. Onboarding the new members in the team.

Manager - Dhruvi Services

(2019-01 - 2021-01)

Managed client relationships and account operations at Dhruvi Services, ensuring high service quality and long-term client retention. Coordinated frontline workforce operations and service delivery, acting as a key link between field teams and business management.

• Strengthened client satisfaction and retention by resolving operational issues, maintaining consistent communication, and leveraging client feedback to identify opportunities for service improvement and account growth.

Bachelor of Commerce - Gujrat University (2015-01)

HSC (12th) - Gujrat Board (2011-01)

SSC (10th) - Gujrat Board (2009-01)