SENIOR CUSTOMER SUCCESS ENGINEER
Send a job offer directly to this candidate
Customer Success professional with 2+ years of experience in SaaS, customer engagement, and omnichannel marketing. Experienced in managing enterprise B2B client relationships, driving platform adoption, customer retention, and campaign performance for retail brands. Skilled in stakeholder management, customer engagement strategies, and data-driven decision-making to improve customer experience and business outcomes.
Senior Customer Success Engineer - OptCulture - Hyderabad, India
(2026-01)
Managed a portfolio of 20+ domestic and international B2B enterprise accounts, driving customer engagement, retention, and platform value realization while maintaining a 0% churn rate. Partnered with leading retail brands to execute omnichannel customer engagement strategies, including loyalty programs, referral campaigns, targeted promotions, and personalized customer journeys across WhatsApp, SMS, RCS, and Email. Delivered data-backed recommendations using customer behavior insights and campaign performance metrics to improve customer lifetime value (CLTV), campaign effectiveness, and overall marketing ROI.
Collaborated closely with Product and Engineering teams to resolve customer issues, support platform adoption, and ensure long-term customer success using CRM, Excel tracking, and ticketing systems.
Customer Success Engineer - OptCulture - Hyderabad, India
(2024-06 - 2025-12)
Managed onboarding and adoption journeys for enterprise customers to maximize platform utilization. Executed omnichannel customer engagement campaigns aligned with business goals and platform capabilities. Worked closely with stakeholders to understand business requirements and improve campaign effectiveness. Prepared KPI and utilization insights by analyzing platform data and Power BI dashboards.
Business Development Executive - Digital Nest
Digital Placement Coordinator - Indian School of Business (ISB) - Hyderabad
Market Research Intern - Reliance Retail Limited - Hyderabad
Project Contributor - ITC Ltd.
PGDM - Marketing - Siva Sivani Institute of Management (2022 - 2024)
Bachelor of Arts - History, Economics & Public Administration - Narayana IAS Academy, Osmania University (2018 - 2021)
