Jasdeep Singh

Results-oriented professional with experience in visa operations, customer escalation management, and Schengen visa processing. Skilled in handling social media escalations, understanding customer behaviour, and resolving complex service issues in fast-paced environments. Served as Design and Experience Head for a TEDx event, leading creative execution and cross-team collaboration while contributing to sponsorship efforts, including helping secure Khadi India as the Title Sponsor.

Launchpad Fellow at ATLYS India (2025-07 – Present)

• Handled high-priority customer and social media escalations, resolving complex cases with a strong focus on customer satisfaction and timely turnaround.
• Analyzed escalation trends and customer behaviour to identify recurring issues and operational inefficiencies, contributing to process improvements.
• Coordinated with cross-functional teams to streamline application workflows, case tracking, and communication processes.
• Developed expertise in visa systems and backend operations, enabling efficient handling of sensitive and high-volume cases.
• Improved overall customer experience by ensuring clear communication, faster resolution, and reduced escalation volumes.

Design & Experience Head at TEDxKiroriMal (2024-08 – 2025-07)

• Led a 15-member design team, driving visual identity and branding aligned with TEDx standards.
• Directed creation of 100+ promotional assets, ensuring a cohesive and immersive event experience.
• Collaborated with speakers and sponsors to develop engaging visual narratives.
• Grew Instagram presence from 0 to 1000+ followers in 11 months, boosting visibility and engagement.
• Secured Khadi India as Title Sponsor, contributing to event funding through proactive outreach.

Sr. Executive (Tech. & Design Dept.) at ECOSOC (2024-09 – 2025-07)

• Designed and delivered high-quality visual content for social media, publications, and event materials, ensuring brand consistency.
• Translated complex economic data into engaging infographics, reports, and presentations in collaboration with content teams.
• Supported execution of webinars and events, managing platforms, live-streaming, and technical coordination.

School Head Boy at Kendriya Vidyalaya (2022-05 – 2023-02)

• Served as School Captain, representing the student body and acting as a key link between students and school administration.
• Led and coordinated school events, assemblies, and student initiatives, ensuring smooth execution and high participation.
• Demonstrated strong leadership and team management skills by guiding prefects and organizing responsibilities effectively.
• Addressed student concerns and maintained discipline by promoting a positive and inclusive school environment.
• Developed excellent communication, decision-making, and problem-solving abilities through handling responsibilities in dynamic situations.

B.A. in Economics (Hons.) – Kirori Mal College, University of Delhi (2023 – 2026-27)

AISSCE in Commerce – Kendriya Vidyalaya, Airport Authority of India, Delhi (2023)

AISSCE – Kendriya Vidyalaya, Air Force Station, Delhi (2021)