Jaseel Pk

Customer service and retail professional with over 4 years of experience in hypermarket operations in the UAE, including cashiering and customer service. Experienced in POS billing, cash and card transactions, customer order processing, complaint resolution, WhatsApp and telephone customer support, and delivery coordination. Known for accurate transaction handling, professional communication, and maintaining a customer-focused approach in fast-paced retail environments.

Customer Service at AL MADINA HYPERMARKET (2022-05 – 2026-03)

• Processed customer delivery orders received through phone calls and WhatsApp, ensuring accurate order details and timely processing.
• Handled customer inquiries and complaints promptly, resolving issues professionally to support customer satisfaction.
• Coordinated with delivery teams to ensure customer orders were correctly packed and dispatched on schedule.
• Communicated with customers through telephone and WhatsApp while maintaining a polite, professional, and service-focused approach.
• Supported daily customer service operations by accurately managing order information and coordinating between customers and internal delivery teams.

Cashier at AL MADINA HYPERMARKET (2021-11 – 2022-05)

• Processed daily customer transactions efficiently using POS systems, accurately scanning and entering products during retail operations.
• Accepted cash, card, and digital payments while providing accurate change and transaction balances.
• Balanced and tallied the cash register at the beginning and end of each shift, maintaining 100% accuracy based on assigned responsibilities.
• Assisted customers during checkout by providing courteous service and responding to transaction-related inquiries.
• Maintained accuracy and efficiency while handling multiple customer transactions in a fast-paced hypermarket environment.

Plus Two – GSHMHSS, Edavanna (2016)

SSLC – CHMKMHSS, Kavanur (2014)