Jasprit Singh Dhillon

Salesforce QA & Support Engineer with 3+ years of experience in Salesforce Administration, application support, production support, and testing across Sales Cloud, Service Cloud, Experience Cloud, CPQ, and Billing. Experienced in building Flow automations, managing Salesforce users and security, supporting deployments, troubleshooting production issues, data migration, and validating integrations. Strong knowledge of Agile methodology, SOQL, Data Loader, Postman, and Salesforce best practices.

Salesforce QA & Support Engineer - Dpsource Pvt. Ltd

(2022-06)

• Supported Salesforce applications across Sales Cloud, Service Cloud, Experience Cloud, CPQ, and Billing by delivering enhancements and resolving production issues.
• Managed Salesforce Administration activities, including user creation, user deactivation, profile assignment, role assignment, permission set assignment, and user access management.
• Designed and implemented Record-Triggered Flows, Screen Flows, and Scheduled Flows to automate business processes.
• Configured Custom Objects, Custom Fields, Page Layouts, Record Types, Validation Rules, Approval Processes, Custom Metadata Types, and Custom Settings based on business requirements.
• Created and maintained Reports and Dashboards for business users and management reporting.
• Managed deployments using Copado and performed deployment validation, smoke testing, regression testing, and production verification.
• Investigated production issues using SOQL, Developer Console, and debug logs, and coordinated with developers to validate fixes.
• Performed data import, export, and bulk updates using Data Loader while ensuring data accuracy.
• Tested and validated REST API integrations using Postman and verified request/response payloads.
• Validated Apex Trigger functionality during testing and deployment activities.
• Supported Service Cloud Case Management by validating case assignment rules, queues, escalations, and case lifecycle.
• Collaborated with business users, developers, and stakeholders to gather requirements, troubleshoot issues, and deliver Salesforce solutions.
• Participated in Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, release planning, and deployment activities.

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