Receptionist and Cashier Incharge - Surya Resort - Gaur Tiraha, Jabalpur, M.P.
(2023-01 - 2025-01)
- Greet visitors and clients with a warm and professional demeanor. Answer phone calls and route them to the appropriate personnel.
- Manage appointment schedules and maintain calendars. Handle incoming and outgoing mail and packages.
- Assist with administrative tasks such as data entry and filing.
- Provide information to visitors and answer inquiries.
- Monitor office supplies and order replacements as needed.
- Coordinate with maintenance staff for office upkeep.
- Support other departments with clerical tasks as required.
- Managed a team of 5 cashiers, ensuring smooth and efficient checkout operations during peak hours.
- Trained new cashiers on cash handling procedures, policies, and customer service standards.
- Resolved customer complaints and inquiries, ensuring customer satisfaction and positive store image.
- Balanced cash drawers accurately at the end of each shift, ensuring accurate reconciliation of transactions.
- Coordinated staffing schedules to ensure adequate coverage during all shifts, minimizing disruptions.
Teacher - M.S.G Academy - Ghughri, Jabalpur, M.P.
(2020-01 - 2023-01)
- Teach students basic all subjects skills and develop Hindi culture.
- Teach students how to appreciate literature and poetry.
- Conduct various programmes like seminars, elocution, essay writing, quizzes, debates, group discussions, theatre and drama to encourage students the use of language skills.
- Prepared creative micro lesson plans for effective delivery of each lesson.
- Evaluate the students' knowledge through various exams like tests, assessments and assignments as per the curriculum requirements.
- Update with the teaching strategies and techniques for better content delivery.
- Participate in conferences, seminars, workshops, staff meetings, continuing professional development programmes and any other school events.
- Maintain good rapport with the parents and discuss the student's issues.
- Dedicate to the overall welfare of the students and growth of the institution.
Cashier and Accountant - P.C. Jeweller - Raipur, M.P.
(2018-01 - 2019-01)
- Manage transactions with customers using cash registers
- Scan goods and ensure pricing is accurate.
- Collect payments whether in cash or credit.
- Resolve customer complaints, guide them and provide relevant information
- Track transactions on balance sheets and report any discrepancies.
- Operate registers, scanners, scales and credit card/debit card terminals
HR Executive, Recruiter and Customer Support - Infosys - Kolkata, West Bengal
(2016-01 - 2017-01)
- Identifying the hiring needs of the organisation and creating job descriptions.
- Posting job advertisements, screening resumes, interviewing candidates, and selecting the most suitable candidates.
- Writing and posting job descriptions on various job boards, social media platforms, and other relevant sources to attract potential candidates.
- Negotiating salary and other compensation terms and extending an offer of employment.
- Maintaining accurate and up-to-date records of candidates, including tracking their progress throughout the hiring process.
- Engaged with customers through instant messaging, delivering accurate information and assistance.
- Provided real-time support via live chat, ensuring customer concerns were addressed promptly.
- Utilized problem-solving skills to identify customer needs and provide tailored solutions.
- Delivered outstanding customer service via chat, addressing inquiries and resolving issues efficiently.
