Jassi Kaur

Experienced Guest House Manager with over 10 years of proven expertise in hospitality operations, guest relations, and team leadership. Successfully managed a 10-room guest house with a team of 15 staff, ensuring exceptional guest experiences, high service standards, and smooth day-to-day operations. Skilled in event coordination, vendor management, budgeting and cost control, and building lasting relationships with guests and stakeholders.

Guest House Manager - Murmogao Port Trust, Ballard Estate, Fort, Mumbai - Fort, Mumbai

(2013-01 - 2024-12)

• Managed daily operations of a 10-room guest house with a team of 15 staff, ensuring smooth functioning and excellent guest experiences.
• Greeted and assisted guests, handled reservations, inquiries, and special requests with professionalism and efficiency.
• Maintained high service standards and ensured timely check-in and check-out for maximum guest satisfaction.
• Monitored staff performance, provided training and guidance, and fostered a positive and motivated work environment.
• Increased customer satisfaction ratings through personalized service and effective complaint resolution.
• Booked large groups for weddings, seminars, conferences and other events, ensuring best available room rates and seamless arrangements.
• Implemented successful strategies to improve guest satisfaction and repeat visits.
• Coordinated with vendors to obtain favorable rates for goods and services while maintaining quality.
• Managed budgets, controlled expenses, and prepared occupancy forecasts and reports.
• Ensured compliance with safety, hygiene, and security standards.
• Maintained well-regarded concierge services and provided local information about attractions and facilities.
• Oversaw housekeeping and lodging operations to ensure cleanliness, maintenance, and guest comfort.
• Established and upheld high standards of service, promoting a safe, welcoming, and reliable lodging environment.

Balika Vidyalay at Jamshedpur